Run live contact center ops onsite in Ormoc—own the numbers, skip the wait

Role: Workforce Analyst (Five9 Admin)
Location/Type: Ormoc City, Philippines • Onsite
Pay: $1,800–$2,000/month
Schedule: Full-time • Weekdays • US business hours
Team: Contact center ops—real-time, real impact

You’ll keep the center running smooth. Build reports, run dashboards, and support agents live—no waiting on analysts or approvals.

What you’ll do

Configure campaigns and queues (Five9 or similar)
Pull/export call data (CSV-style)
Build ops-facing Excel reports
Run live dashboards and metrics
Support agents and leads in real time
Solve with formulas—not manual work
Automate repeat tasks (SQL/Python a plus)

Must-haves

5+ years in contact center admin (Five9 or similar)
Strong Excel (VLOOKUP/XLOOKUP, PivotTables, formulas)
Pass live Excel test (required)
Able to work full-time US hours
Onsite daily in Ormoc

Nice to have

SQL or Python (automation/reporting)
Hands-on Five9 setup/ops

Perks & pay

Pay: $1,800–$2,000/month
Full-time, onsite role in Ormoc
Own live ops
Direct feedback loop with team leads
Tools and autonomy to fix problems fast

Schedule & setup

Full-time (US hours)
Onsite in Ormoc City

You’ll run real contact center ops—live, accurate, high-stakes. Not a junior role. You’ll ship fast, solve issues, and move without blockers.

You like speed. You finish things. You don’t wait for perfect.

At Urrly, fairness matters. We use AI to review every application against the same clear requirements for the role. This means every candidate is evaluated on job-related factors like skills, certifications, and experience—not on personal attributes such as gender, race, age, or background. Our goal is to create a more objective, consistent, and equal opportunity hiring process for all applicants.

Apply Today to run a live, high-impact role inside a fast-moving contact center.