Join Us as a Remote QA Analyst and Elevate Your Career!

Company Info:

We are a premier recruiting agency, committed to connecting talented individuals with their perfect job matches. We specialize in roles that make a real impact in dynamic companies. We're currently searching for a top-tier Quality Assurance Analyst for one of the fastest-growing healthcare companies in the United States. This exclusive opportunity is your chance to shine and make a significant difference!

Your Mission:

As a Quality Assurance Analyst, you'll work remotely from Guadalajara, Mexico, collaborating closely with Contact Center Agents and Operational Leaders. Your goal? To achieve service level targets and drive operational excellence. You will be the crucial link between our client and their contact center team, ensuring adherence to standards and exceptional performance.

What You'll Do:

  • Analyze Call Center Data: Identify trends and provide actionable insights.
  • Monitor Quality Metrics: Recommend improvements to enhance performance.
  • Advise on Process Changes: Suggest policy adjustments for better outcomes.
  • Champion Training Initiatives: Elevate customer support through targeted training.
  • Understand Products Thoroughly: Gain deep knowledge of products and call center needs.

Customer Service Role:

  • Evaluate Agent Performance: Review chats and calls, participate in call calibrations.
  • Identify Improvement Areas: Help agents enhance their performance.
  • Resolve Major Issues: Address significant customer or agent problems effectively.
  • Ensure Clear Communication: Maintain clarity in messaging and resolve customer concerns.

Who You Are:

  • Education and Experience: Some college education and 3 years in a similar role.
  • Bilingual Proficiency: Fluent in English and Spanish – excellent communication skills in both languages.
  • Technical Skills: Proficient with Contact Center tools and data analysis.
  • Strong Communicator: Exceptional verbal and written communication abilities.
  • Adaptable: Comfortable with deadlines and fast-paced environments.

Ready to Make an Impact? Apply Now!

Join us and become the driving force behind a top-performing contact center team. This is your chance to showcase your skills and grow in an exciting, rewarding role. Don't wait – let's make things happen! Apply today and take the first step towards a fulfilling career.